Use AI to deepen relationships.
Community's AI capabilities are built to amplify what makes your messages work: relevance, responsiveness, and real-time connection. Generate personalized messages that feel hand-crafted, summarize campaigns, and keep conversations going around the clock.
Overview
An AI suite built for real conversations
Community AI brings together everything you need to message at scale without losing the personal touch. Generate messages with Quick Suggest and the full AI Message Generator, understand campaign performance with AI Summarization, and keep conversations flowing around the clock with AI Chatbots. Every capability is built into the platform, learns from real engagement, and gets smarter over time.
AI Capabilities
How Community AI shows up
AI Summarization
Catch up in seconds
AI campaign summaries give you insights and suggestions to help improve performance. See who responded, who didn't, and what to do next, without reading every message.
Campaign
"Bear Down"
2,847 replies
AI Campaign Summary
Members expressed strong enthusiasm and support for the Bears, with many rallying around phrases like "Bear Down" and "LFG!!!".
Some responses highlighted friendly rivalries, with a mix of teasing and supportive messages directed at fans of opposing teams, particularly the Packers.
- Bear down!
Replied to 21 responses - Go Bears!
Replied to 20 responses - 🐻⬇️
Replied to 18 responses
AI Suggestions
Smarter messaging, powered by AI
Get real-time recommendations for message timing, tone, and content. Quick Suggest creates lightning-fast copy, and the full AI Message Generator lets you control style, keywords, and creative options.
Goal
Conversion
Successful Conversion
Link Click
Tone of Voice
Suggestions
- Score big this Father's Day! Grab your tickets now and watch Dad snag a free hat because every MVP deserves one.
- Father's Day plan: ballgame, cheers, and a free dad hat for the guy who's always your number one fan.
- Step up to the plate this Father's Day with tickets and a free dad hat giveaway. Show Dad he's still the GOAT.
AI Chatbots
Always-on engagement
Have Community help you deploy an AI chatbot or bring your own. Recognize intent, handle FAQs, route inquiries, and keep the conversation going 24/7.
Example Interaction
- What time do doors open tonight?
Doors open at 7pm! VIP entrance is on the east side. Would you like directions? 🎶 - Yes please!
VIP Entrance: East Gate
Here's a map to the VIP entrance
AI that amplifies what makes your messages work
Save Time & Effort
Let AI draft messages tailored to your audience and free up hours in your marketing calendar. No setup required.
Supercharge Creativity
Whether it's a campaign announcement, re-engagement push, or conversational reply, Community AI helps you craft messages that feel personal, not robotic.
Stay On-Brand & Purpose Driven
Set a goal of conversions, first-party data, or brand loyalty and add tone or keywords. AI keeps every message aligned with your brand voice.
Use What Works, Ignore What Doesn't
Community AI learns from what your audience clicks, replies to, and engages with so every message gets smarter over time.
Turn Community into your best performing channel
The most innovative companies lean on Community to turn engagement into action.