Frequently asked questions

You have questions? We have answers. Browse the basics, dig into SMS marketing strategy, or jump straight to managing your messages.

About Community

What is Community?

How does it work?

Where is Community currently available?

What kinds of media can I send?

Will my data be shared with other Community Leaders?

How do I join?

Is this a scam? I bet it's just a chatbot...

How is my data being used?

How do I stop receiving messages from a Community Leader?

I made a typo when I opted-in to a Community Leader. How do I change my contact info?

I'm concerned about a text I just received. How do I report it?

I'm still not comfortable with this. Could you delete my data?

What is SMS marketing?

What is an SMS marketing platform?

How does it work?

Is SMS marketing effective?

How can I start using SMS marketing?

How can I integrate SMS into my marketing strategy?

How do I build an SMS marketing strategy?

How can I grow my SMS subscriber list?

What are the benefits of SMS marketing?

What types of messages should I send with SMS marketing?

How often should I send SMS marketing messages?

What is the best time to send SMS marketing messages?

What are SMS marketing best practices?

How do I measure the success of my SMS campaigns?

How does conversational SMS differ from traditional bulk SMS?

How can conversational SMS improve customer engagement and loyalty?

What kind of data can I get from SMS marketing?

Is SMS marketing compliant with privacy regulations like TCPA and GDPR for businesses?

What are some examples of successful SMS marketing campaigns?

Can I automate SMS marketing or integrate it with my CRM?

What alternative marketing channels should I consider instead of email marketing or social media?

Can I use SMS marketing on WhatsApp?

How do I integrate Shopify into my SMS marketing?

Turn Community into your best performing channel

The most innovative companies lean on Community to turn engagement into action.