Community Webinars
Live and on-demand sessions on strategy, product, and best practices.
On-demand
9 sessions
June 2, 2026
Before the Pitch: How One Evangelist Built Millions in Pipeline by Never Selling
Featuring Phil Lakin of Zapier
Nobody wants another pitch. Nobody wants another promotional email they didn't ask for. What people actually want is someone worth listening to from someone they trust.
Phil Lakin figured that out.
As Director of AI Transformation at Zapier, and dare we say industry evangelist, Phil uses Community to do something most professionals never think to do: he just shows up and adds value. Industry events. Networking ideas. Books worth reading. Insights worth sharing. No agenda. No pitch. Just good information from someone who knows his field.
And because he never wastes his audience's time, they actually look forward to hearing from him. They think of him as someone in their corner. And when they're finally ready to use Zapier, they reach back out to Phil, not their sales rep. The result? Millions in pipe. Because he earned their trust.
In this webinar, Phil will share exactly how he built that relationship channel using Community and why any company evangelist or influencer can do the same thing in support of their sales team.
You'll learn:
March 19, 2026
Turn Replies into Results With Campaign Surveys
Better targeting starts with better input. Our latest feature, Campaign Surveys, opens the doors for improved segmentation and follow-up.
If you want to see what's possible or already have access, this session walks you through how to use Surveys effectively.
February 19, 2026
From Blasts to Belonging: What SMS Looks Like in 2026
2026 is here and SMS marketing doesn't look the way it used to. One-way blasts are fading, audiences expect conversation, and the brands that win are building real relationships through text.
Whether you're already using SMS or just starting to explore it, this session will help you understand where the channel is headed, and how to stay ahead.
November 6, 2025
Q3 Product Webinar: Innovation in Action
Derek Skaletsky, Community's Chief Product Officer, and the Community team share our Q3 Product Updates, the first in an ongoing series designed to keep you in the know, ahead of the curve, and maximizing every campaign.
In this session, we'll walk you through the latest enhancements and how to put them to work:
October 21, 2025
Holiday Texting Wrapped in a Bow
Have you been thinking about investing in an SMS strategy? With SMS, you can create personalized, two-way relationships that keep customers engaged and buying long after the holiday rush.
It's not too late. Give yourself the gift of Community this holiday season and ramp your holiday gift giving strategy.
September 18, 2025
From Casual Diners to Loyal Fans: How Restaurants Win with Texting
Discover how leading restaurant marketers are using texting to drive repeat visits and lasting loyalty.
In this exclusive webinar, you'll hear from industry pros who are cutting through the noise with direct, two-way messaging. Learn the proven strategies restaurants and QSRs are using to boost ROI, increase visit frequency, and turn casual diners into loyal fans. Plus walk away with actionable campaign ideas you can put to work right away.
301
June 12, 2025
Leveling Up Your Community, 301
In this three part webinar series you will learn all about how to leverage the great functionality in Community to achieve community growth, engagement, automation and data capture.
In this 301 level webinar we highlight key strategies for how to invest to grow your community and give a few examples. We also cover the 5 top ways to deliver value to your community members.
201
June 5, 2025
Leveling Up Your Community, 201
In this three part webinar series you will learn all about how to leverage the great functionality in Community to achieve community growth, engagement, automation and data capture.
In this 201 level webinar we cover more advanced concepts about how to grow your community by sharing your number, and ways to drive ongoing conversations with clustering and keyword flows.
101
May 29, 2025
Leveling Up Your Community, 101
In this three part webinar series you will learn all about how to leverage the great functionality in Community to achieve community growth, engagement, automation and data capture.
In this 101 level webinar we cover some basic ideas about how to grow your community using basic functionality like welcome flows, dynamic variables, segmentation and website integration to get the most out of your text marketing.
Turn Community into your best performing channel
The most innovative companies lean on Community to turn engagement into action.